Return Policy for Firearm Training Alliance
At Firearm Training Alliance, we are dedicated to providing our customers with high-quality online training courses designed to enhance your firearm handling and safety skills. We understand the importance of customer satisfaction and trust in our services, which is why we offer a straightforward return policy for our online courses.
Time Frame for Returns
- Customers have 14 days from the date of purchase to request a return for a full refund. The purchase date marks the start of the 14-day period within which you can evaluate the course and decide if it meets your expectations.
Eligibility for Returns
- Given the nature of our online training courses, which are accessible instantly after purchase, we can only process returns and refunds for courses that have not been accessed or started. Once you begin the course, it is considered "used," and at that point, it becomes ineligible for a return.
Process for Returns
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Request a Return: To initiate a return, please contact our customer support team via email at [support@firearmtrainingalliance.com]. Include your order number, the course(s) you wish to return, and the reason for the return.
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Review and Approval: Our team will review your return request to ensure the course has not been accessed. Upon approval, we will process your refund.
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Refund Processing: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Non-Returnable Items
- Courses that have been accessed or started are not eligible for returns. This policy is in place because, once a course is accessed, it is considered used, and we cannot offer a refund at that point.
Questions
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at [support@firearmtrainingalliance.com]. Our customer support team is dedicated to ensuring your satisfaction and is here to help with any concerns or questions you may have.
Firearm Training Alliance reserves the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website.